Travel Agent Program
Travel Agent Program News
What's New
- Update May 1, 2025: Alaska Air Group - Hawaiian Airlines Full Content in the GDS. Alaska Airlines and Hawaiian Airlines continue to identify areas across our combined organization that ensure we are delivering on our promises of increased benefits and greater value for our guests and partners. Beginning May, 1, 2025, agency partners will get access to 100% of Hawaiian Airlines’ network, fares, and products without additional fees. All Hawaiian Airlines content will be returned to all agency channels, including NDC and Legacy Distribution Channels. Learn more hereOpens external link to page that may not meet accessibility guidelines.
- Update Sept. 26, 2024:Hawaiian Airlines introduces HA Agency Support. Hawaiian Airlines, Hawaii's largest and longest-serving carrier, launches a new dedicated service channel for its valued travel agency partners. Click here to access the form.
- Update Sept. 14, 2021: Beginning March 1, 2022 Hawaiian Airlines will begin monitoring and enforcing Operational Notifications/IATA Resolution 830D. Per Hawaiian Airlines Booking & Ticketing Policy, passenger contact information must be placed in the PNR as an SSR of CTCE, CTCM or CTCR at the time of booking. This ensures passengers are properly notified in the event of an irregular operation. For debit memo amounts, visit our ADM Policy.
Additional Links:
- HA Connect
- Distribution FAQ Site
- Schedule Change policy
- Effortless Travel (information about no change fee policy)
| For U.S. travel agency assistance or related questions, please contact our General Reservations Department during normal business hours at 800-367-5320. |
- U.S. Tax Reminder
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Effective Jan. 1, 2021, the suspension to exempt collection of the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) issued as part of the CARES Act has expired. Any tickets issued between March 28, 2020 and Dec. 31, 2020 that were exempt from the U.S. Transportation Tax (US) and the Flight Segment Tax (ZP) that need to be reissued are subject to collection of these taxes, if the ticket qualifies. Travel agents will need to reprice the itinerary and collect the current US and ZP taxes, if applicable.
- Travel Accessories
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To ensure the safety and comfort of all passengers onboard, Hawaiian Airlines strictly prohibits the use of inflight travel accessories and comfort devices which:
Attach to aircraft seats Are inserted between seats Otherwise block access to seat rows or aisles When in use, these devices have potential to impede access to seats and aisles, damage aircraft seats or fixtures, and obstruct access to onboard emergency equipment.
Examples of prohibited in-flight accessories / comfort devices include (but are not limited to):
Inflatable Cubes (Foot Rests / Child Sleeping Devices) Bed Boxes Leg Hammocks These items may be carried on board the aircraft as part of a passenger's carry-on baggage allotment, however, may not be used at any time during the flight.
- Main Cabin Basic
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Main Cabin Basic is a fare product choice for guests who elect to forego certain travel services, in exchange for the lowest-price fare. To learn more about Main Cabin Basic, and for programming information, please download the Agency Partner Reference Guide.
For more information and FAQ, please click on the resource links below:
Main Cabin Basic Product Information Main Cabin Basic FAQOpens external link to page that may not meet accessibility guidelines - Important Changes to IATA Standards Supporting Involuntary Flight Changes
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Please click here to see Hawaiian Airlines’ current booking and ticketing policy.
Consumer Affairs Office
Do you or your guests have questions about their recently completed trip? Please contact our Consumer Affairs OfficeOpens external link to page that may not meet accessibility guidelines for assistance. If you have already opened a case with them and are checking on the status, please respond to the email they sent. This correspondence will go directly into your case. The Sales Office does not have access to Consumer Affairs Office records or information.
Medical Waiver Request
If your guest was not able to travel due to a medical reason, they may be eligible for a waiver of their change fees. To see if they qualify, please click hereOpens external link to page that may not meet accessibility guidelines.
Travel Agent Reduced Rate Program
Hawaiian Airlines is pleased to continue to offer our AD75 & AD50 Reduced Rate Program. Click here for information to apply.
Checked Baggage Fees
Baggage policies have changed. Additional baggage charges may apply. Click here.
