Updated filing with DOT on December 11, 2024

Hawaiian Airlines is committed to providing our customers with a service quality and on-time performance level that ranks among the highest in the industry. The impact of weather, air traffic flow control, airport operations and safety factors have occasionally caused tarmac delays. The Hawaiian Airlines commitment to excellent customer service includes successful compliance with U.S. Department of Transportation (DOT) regulations pertaining to excessive tarmac delays. With this in mind, Hawaiian Airlines has adopted detailed plans to manage and minimize excessive tarmac delays, while providing a safe and pleasant travel experience to our customers.

In compliance with DOT regulations and 14 CFR 259.4, Hawaiian Airlines has adopted a Contingency Plan for Lengthy Tarmac Delays for its scheduled and public charter flights at each U.S. large, medium and small hub airport and non-hub airport at which Hawaiian operates or markets such air service and shall adhere to the plan’s terms. Information regarding the Hawaiian Airlines Contingency Plan for Lengthy Tarmac Delays is included on the Hawaiian Airlines website: HawaiianAirlines.com.

Hawaiian Airlines’ Contingency Plan for Lengthy Tarmac Delays is detailed in Hawaiian’s Tarmac Delay Program Manual and provides as follows:

1. For domestic flights, Hawaiian shall provide a passenger on a flight experiencing a tarmac delay at a U.S. airport the opportunity to deplane before the tarmac delay exceeds three hours in duration unless:
   1. For departing flights, the flight begins to return to a suitable disembarkation point no later than three hours after the main aircraft door is closed in order to deplane passengers. If the aircraft is in an area that is not under the carrier's control, the aircraft has begun to return to a suitable disembarkation point when a request is made to the Federal Aviation Administration control tower, airport authority, or other relevant authority directing the aircraft's operations. If the aircraft is in an area that is under the carrier's control, the aircraft has begun to return to a suitable disembarkation point when the pilot begins maneuvering the aircraft to a suitable disembarkation point;
   2. The Pilot-In-Command determines that deplaning passengers at a suitable disembarkation point would jeopardize passenger safety or security, or there is a safety related or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
   3. Air traffic control advises the Pilot-In-Command that returning to a suitable disembarkation point to deplane passengers would significantly disrupt airport operations.
2. For all international flights, Hawaiian shall provide a passenger on a flight experiencing a tarmac delay at a U.S. airport the opportunity to deplane before the tarmac delay exceeds four hours in duration unless:
   1. For departing flights, the flight begins to return to a suitable disembarkation point no later than four hours after the main aircraft door is closed in order to deplane passengers. If the aircraft is in an area that is not under the carrier's control, the aircraft has begun to return to a suitable disembarkation point when a request is made to the Federal Aviation Administration control tower, airport authority, or other relevant authority directing the aircraft's operations. If the aircraft is in an area that is under the carrier's control, the aircraft has begun to return to a suitable disembarkation point when the pilot begins maneuvering the aircraft to a suitable disembarkation point
   2. The Pilot-In-Command determines that deplaning passengers at a suitable disembarkation point would jeopardize passenger safety or security, or there is a safety related or security related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or
   3. Air traffic control advises the Pilot-In-Command that returning to a suitable disembarkation point to deplane passengers would significantly disrupt airport operations.
3. For all flights, Hawaiian will provide adequate food and potable water no later than two hours after the start of the tarmac delay, unless the pilot-in-command determines that safety or security considerations preclude such service.
4. For all flights, Hawaiian will provide operable lavatory facilities, as well as access to adequate medical attention if needed, during a tarmac delay.
5. For all flights, Hawaiian will monitor the cabin temperature while the aircraft remains on the tarmac and take any actions necessary to ensure comfortable cabin temperatures.
6. For all flights, Hawaiian will notify the passengers on board the aircraft during a tarmac delay regarding the status of the delay when the tarmac delay exceeds thirty (30) minutes, and thereafter Hawaiian may provide subsequent updates, including flight status changes, as it deems appropriate.
7. For all departing flights and diversions Hawaiian will notify passengers that they have the opportunity to deplane from an aircraft each time the opportunity exists at a suitable disembarkation point.
8. Hawaiian has and will devote sufficient resources to implement the provisions of this plan.
9. Hawaiian has coordinated this plan with airport authorities (including terminal facility operators where applicable) at each U.S. large, medium and small hub airport and non-hub airport at which Hawaiian operates, as well as its regular U.S. diversion airports.
10. Hawaiian has coordinated this plan with U.S. Customs and Border Protection (CBP) at each U.S. large, medium and small hub airport and non-hub airport that Hawaiian regularly uses for international flights, including diversion airports.
11. Hawaiian has coordinated this plan with the Transportation Security Administration (TSA) at each U.S. large, medium and small hub airport and non-hub airport at which Hawaiian operates, including diversion airports.
12. Hawaiian will share facilities and make gates available for use in an emergency.