Travel Waiver for Australia / New Zealand Flight Suspensions

March 15, 2020, 6:00 p.m. HST

Today we announced that we will be temporarily suspending nonstop service between Honolulu and the following Australia and New Zealand gateway cities: Sydney (SYD), Brisbane (BNE) and Auckland (AKL) as a result of new government entry restrictions. Please read our newsOpens external link to page that may not meet accessibility guidelines release for more information.

The following routes will be temporarily suspended:

Cancellation fees will be waived and refunds provided for itineraries in the Affected Travel Dates listed above.

Additional waiver qualifications and rules:

• • For guests who would like to rebook their tickets to a later date without incurring a change fee or a difference in fare, your ticket must be rebooked by Dec. 31, 2020 and travel for your rebooked ticket must begin by Dec. 31, 2020. Please note that to qualify for this waiver, the change must be made to the same compartment (i.e. Business Class to Business Class or Main Cabin to Main Cabin) there is no change in origin or destination
• • Voluntary changes to the origin, destination, and/or via/stopover point can be made to your reservation without incurring a change fee, however any applicable fare difference will apply
• • You will need to contact Hawaiian Airlines prior to departure to apply the waiver
• • The unused value of the ticket may be applied toward the purchase of a new ticket for a period of one year from the original ticket issuance date
• • This waiver allows a one-time change per ticket without change or refund fee. Subsequent changes will be subject to change rules applicable to the originally ticketed fare
• • Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived

For tickets purchased through HawaiianAirlines.com or our Reservations Department:
We are currently experiencing high call volumes and ask that if you do not have travel within the next 72 hours, please refrain from calling until closer to your date of travel. To rebook your reservation, you can call our U.S. Reservations Department at 1-800-367-5320.

For tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

Travel Waiver for Australia Novel Coronavirus

March 14, 2020, 7:30 p.m. HST

We are offering a one-time change fee waiver for guests who have been impacted by Australia’s 14-day self-isolation requirement for international arrivals.

We are able to apply this waiver to your reservation under the following conditions:

• • Your ticket was purchased on or before March 14, 2020 for travel between March 14-June 30, 2020
• • Your travel itinerary includes Australia

Additional waiver qualifications and rules:

• • Your ticket must be rebooked by Dec. 31, 2020
• • Travel for your rebooked ticket must begin by Dec. 31, 2020
• • This waiver is a one-time waiver of change fees, however any applicable fare difference will apply upon rebooking the ticket
• • You will need to contact Hawaiian Airlines no later than 24 hours prior to departure to apply the waiver
• • Voluntary changes to the origin, destination, and/or via/stopover point can be made to your reservation without incurring a change fee, however any applicable fare difference will apply
• • The unused value of the ticket may be applied toward the purchase of a new ticket for a period of one year from the original ticket issuance date
• • Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived

To cancel your ticket purchased through HawaiianAirlines.com or our Reservations Department:
If you’ve determined that your ticket qualifies under this waiver and would like to cancel now and rebook at a later time, please follow the steps below.

NOTE: This feature requires your six-letter confirmation code and rebooking assistance is not available through this form. To rebook (which can be completed at a later date), you will need to contact our Reservations Department at 1-800-367-5320.

• • Make your cancelation request through this form.
• • From the Topic dropdown menu, select “COVID-19” and from the Subtopic dropdown menu, select “Cancel my reservation”

To rebook your tickets purchased through HawaiianAirlines.com or our Reservations Department:
We are currently experiencing high call volumes and ask that if you do not have travel within the next 72 hours, please refrain from calling until closer to your date of travel. To rebook your reservation, you can call our U.S. Reservations Department at 1-800-367-5320.

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

Travel Waiver for New Zealand Novel Coronavirus

March 13, 2020, 7:00 p.m. HST

We are offering a one-time change fee waiver for guests who have been impacted by New Zealand’s 14-day self-isolation requirement for international arrivals. Read more from New Zealand’s Ministry of Health hereOpens external link to page that may not meet accessibility guidelines.

We are able to apply this waiver to your reservation under the following conditions:

• • Your ticket was purchased on or before March 13, 2020 for travel between March 13-June 30, 2020
• • Your travel itinerary includes New Zealand

Additional waiver qualifications and rules:

• • Your ticket must be rebooked by Dec. 31, 2020
• • Travel for your rebooked ticket must begin by Dec. 31, 2020
• • This waiver is a one-time waiver of change fees, however any applicable fare difference will apply upon rebooking the ticket
• • You will need to contact Hawaiian Airlines no later than 24 hours prior to departure to apply the waiver
• • Voluntary changes to the origin, destination, and/or via/stopover point can be made to your reservation without incurring a change fee, however any applicable fare difference will apply
• • The unused value of the ticket may be applied toward the purchase of a new ticket for a period of one year from the original ticket issuance date
• • Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived

To cancel your ticket purchased through HawaiianAirlines.com or our Reservations Department:
If you’ve determined that your ticket qualifies under this waiver and would like to cancel now and rebook at a later time, please follow the steps below.

NOTE: This feature requires your six-letter confirmation code and rebooking assistance is not available through this form. To rebook (which can be completed at a later date), you will need to contact our Reservations Department at 1-800-367-5320.

• • Make your cancelation request through this form.
• • From the Topic dropdown menu, select “COVID-19” and from the Subtopic dropdown menu, select “Cancel my reservation”

To rebook your tickets purchased through HawaiianAirlines.com or our Reservations Department:
We are currently experiencing high call volumes and ask that if you do not have travel within the next 72 hours, please refrain from calling until closer to your date of travel. To rebook your reservation, you can call our U.S. Reservations Department at 1-800-367-5320.

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

• For guests who would like to rebook their tickets to a later date without incurring a change fee or a difference in fare, your ticket must be rebooked by Dec. 31, 2020 and travel for your rebooked ticket must begin by Dec. 31, 2020. Please note that to qualify for this waiver, the change must be made to the same compartment (i.e. Business Class to Business Class or Main Cabin to Main Cabin) there is no change in origin or destination
• If you would like to rebook your travel for a date later than Dec. 31, 2020, the change fee will be waived, but any applicable fare difference will be collected
• Voluntary changes to the origin, destination, and/or via/stopover point can be made to your reservation without incurring a change fee, however any applicable fare difference will apply
• You will need to contact Hawaiian Airlines prior to departure to apply the waiver
• The unused value of the ticket may be applied toward the purchase of a new ticket for a period of one year from the original ticket issuance date
• This waiver allows a one-time change per ticket without change fee. Subsequent changes will be subject to change rules applicable to the originally ticketed fare
• Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived

March 9, 2020, 4:00 P.M. HST

Guests who book any of our flights between March 1-31, 2020 may change their travel to a future date without incurring change fees.

Waiver qualifications and rules:

• • Ticket was issued between March 1, 2020 HST to March 31, 2020 HST.
• • This waiver allows a one-time change per ticket without fee. Any subsequent changes will be subject to regular change rules and applicable to the originally ticketed fare(s).
• • The change fee will be waived, but any applicable fare difference will be collected for the new flight.
• • To receive the one-time waiver of change fee, guests must contact Hawaiian Airlines no later than 24 hours prior to departure.
• • Guests who have purchased their tickets through a travel agency will need to request changes directly through their agency.
• • Voluntary changes made to the origin, destination, and/or via/stopover point will be permitted without a change fee, however any applicable fare difference will apply.
• • Refund rules of original ticketed fares will apply.
• • Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived.

March 9, 2020, 4:00 P.M. HST

We are issuing travel waivers for all Hawaiian Airlines flights booked through March 9, 2020 HST for travel between March 1, 2020 HST to April 30, 2020 HST.

Please follow the steps below if you are traveling between March 1-April 30, 2020 and need assistance with canceling your existing reservation. NOTE: This feature requires your six-letter confirmation code and rebooking assistance is not available through this form. To rebook (which can be completed at a later date), you will need to contact our Reservations Department at 1-800-367-5320.

• • Make your cancelation request through this form.
• • From the Topic dropdown menu, select “COVID-19” and from the Subtopic dropdown menu, select “Cancel my reservation”

Waiver qualifications and rules:

• • Ticket was issued on/before March 9, 2020 HST for travel between March 1, 2020 HST to April 30, 2020 HST.
• • New travel must be ticketed on/before by December 31, 2020 for travel commencing no later than December 31, 2020.
• • This waiver allows a one-time change per ticket without fee. Any subsequent changes will be subject to regular change rules and applicable to the originally ticketed fare(s).
• • The change fee will be waived, but any applicable fare difference will be collected for the new flight.
• • To receive the one-time waiver of change fee, guests must contact Hawaiian Airlines no later than 24 hours prior to departure.
• • Guests who have purchased their tickets through a travel agency will need to request changes through their agency directly.
• • Voluntary changes made to the origin, destination, and/or via/stopover point will be permitted without a change fee, however any applicable fare difference will apply.
• • Refund rules of original ticketed fares will apply.
• • Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived.

Travel Waiver for European Union Novel Coronavirus

March 13, 2020, 2:00 p.m. HST

We are offering a one-time change fee waiver for guests who have been impacted by the suspension of travel from the European Union Schengen area to the United States (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland).

We are able to apply this waiver to your reservation under the following conditions:

• • Your ticket was purchased on or before March 11, 2020 for travel between March 13-May 31, 2020
• • Your travel itinerary includes any of the countries in the European Union Schengen area listed above

Additional waiver qualifications and rules:

• • Your ticket must be rebooked by Dec. 31, 2020
• • Travel for your rebooked ticket must begin by Dec. 31, 2020
• • This waiver is a one-time waiver of change fees, however any applicable fare difference will apply upon rebooking the ticket
• • You will need to contact Hawaiian Airlines no later than 24 hours prior to departure to apply the waiver
• • Voluntary changes to the origin, destination, and/or via/stopover point can be made to your reservation without incurring a change fee, however any applicable fare difference will apply
• • The unused value of the ticket may be applied toward the purchase of a new ticket for a period of one year from the original ticket issuance date
• • Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived

To cancel your ticket purchased through HawaiianAirlines.com or our Reservations Department:
If you’ve determined that your ticket qualifies under this waiver and would like to cancel now and rebook at a later time, please follow the steps below.

NOTE: This feature requires your six-letter confirmation code and rebooking assistance is not available through this form. To rebook (which can be completed at a later date), you will need to contact our Reservations Department at 1-800-367-5320.

• • Make your cancelation request through this form.
• • From the Topic dropdown menu, select “COVID-19” and from the Subtopic dropdown menu, select “Cancel my reservation”

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
We are currently experiencing high call volumes and ask that if you do not have travel within the next 72 hours, please refrain from calling until closer to your date of travel. To rebook your reservation, you can call our U.S. Reservations Department at 1-800-367-5320.

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

Travel Waiver for Japan Flight Suspensions

March 6, 2020, 2:00 P.M. HST

Guests are advised to check HawaiianAirlines.com for the latest updates on scheduled flights.

Today we announced that we will be temporarily adjusting flight frequencies between Hawai‘i and Tokyo's Haneda Airport (HND). The following routes will be temporarily suspended:

Please read our news releaseOpens external link to page that may not meet accessibility guidelines and see our frequently asked questionsOpens external link to page that may not meet accessibility guidelines for more information.

For our guests who may be concerned about upcoming travel on HA851, HA852, HA855 and HA856 during the above listed affected travel dates, we are offering the following waivers:

For flights rebooked for new travel on or before June 30, 2020 HST:

• • A waiver of the change fee
• • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or Business Class to Business Class) and there is no change in origin and destination

For flights rebooked for new travel on or after June 30, 2020 HST:

• • A waiver of the change fee
• • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

• • Cancellation fees will be waived and refunds provided for itineraries in the Affected Travel Dates:
  • HA855 HNL-HND: March 27-April 29, 2020 HST
  • HA856 HND-HNL: March 29-May 1, 2020 HST
  • HA852 HND-KOA: March 28-April 30, 2020 HST
  • HA851 KOA-HND: March 28-April 30, 2020 HST
• • New flights must be rebooked and ticketed before March 29, 2020 HST
• • For changes made to new flights that commence on or before June 30, 2020 any resulting fare difference and change fee will be waived, provided that the change is made to the same compartment (i.e. Business Class to Business Class, or Main Cabin to Main Cabin) and there is no change in origin or destination
• • Voluntary changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference
• • To receive the one-time waiver of change fee, guests must contact Hawaiian Airlines no later than 24 hours prior to departure
• • Hawaiian Airlines Reservations handling fees and HawaiianMiles award redeposit fees will be waived
• • This waiver allows a one-time change per ticket without penalty. Subsequent changes will be subject to change rules applicable to the originally ticketed fare

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.

Travel Waiver for Japan Novel Coronavirus

March 6, 2020, 8:00 A.M. HST

Guests are advised to check HawaiianAirlines.com for the latest updates on scheduled flights.

For our guests whose flights have been impacted by Japan Novel Coronavirus, we are issuing travel waivers for flights between March 6, 2020 HST to April 5, 2020 HST for Hawaiian Airlines or Hawaiian Airlines codeshare flights departing to/from/connecting Japan (JP) airports, we are offering the following waivers:

For flights rebooked for new travel on or before April 23, 2020 HST:

• • A waiver of the change fee
• • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after April 23, 2020 HST:

• • A waiver of the change fee
• • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

• • Ticket* was issued on/before March 6, 2020 HST
  *Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of the other airline.
• • Affected flight(s) is/are originally scheduled for travel between March 6, 2020 HST to April 5, 2020 HST.
• • New travel must be rebooked and ticketed by April 12, 2020
• • Voluntary changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference
• • Refund rules of original ticketed fares will apply
• • Cancellation fees will be waived and refunds provided for itineraries in the Affected Travel Dates period of March 2-19, 2020

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.

Travel Waiver for South Korea Novel Coronavirus

February 26, 2020, 11:30 A.M. HST

Guests are advised to check HawaiianAirlines.com for the latest updates on scheduled flights.

Today we announced that we will be temporarily suspending our five-times-weekly nonstop service between Honolulu’s Daniel K. Inouye International Airport (HNL) and Incheon International Airport (ICN), beginning March 2 through April 30, 2020. Please read our news releaseOpens external link to page that may not meet accessibility guidelines and see our frequently asked questions for more information. 

For our guests who may be concerned about upcoming travel between February 24 – May 1, 2020 HST for Hawaiian Airlines or Hawaiian Airlines codeshare flights departing to/from/via South Korea (KR), we are offering the following waivers: 

For flights rebooked for new travel on or before October 31, 2020 HST:

• • A waiver of the change fee
• • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after October 31, 2020 HST:

• • A waiver of the change fee
• • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

• • Affected flight(s) is/are originally scheduled for travel between February 24, 2020 HST to May 1, 2020 HST.
• • New travel must be rebooked and ticketed by October 31, 2020
• • Voluntary changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference
• • Cancellation fees will be waived and refunds provided for itineraries in the Affected Travel Dates period of February 24, 2020 through May 1, 2020.

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department: 
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.

Travel Waiver for China Novel Coronavirus

February 1, 2020, 4:00 P.M. HST

Guests are advised to check HawaiianAirlines.com for the latest updates on scheduled flights.

For our guests whose flights have been impacted by China Novel Coronavirus, we are issuing travel waivers for flights between January 27, 2020 HST to March 31, 2020 HST for Hawaiian Airlines or Hawaiian Airlines codeshare flights departing to/from/connecting China (CN) airports, we are offering the following waivers:

For flights rebooked for new travel on or before May 31, 2020 HST:

• • A waiver of the change fee
• • A waiver of any resulting difference in fare(s) provided that change is made to the same compartment (i.e. Coach to Coach or First Class to First Class) and there is no change in origin and destination

For flights rebooked for new travel on or after May 31, 2020 HST:

• • A waiver of the change fee
• • Applicable difference in fare(s) will apply

Waiver qualifications and rules:

• • Ticket* was issued on/before January 27, 2020 HST
  *Must be identified by a 13-digit ticket serial number beginning with Hawaiian Airlines code “173.” Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with “173”) are subject to the waiver policy of the other airline.
• • Affected flight(s) is/are originally scheduled for travel between January 27, 2020 HST to March 31, 2020 HST.
• • New travel must be rebooked and ticketed by March 31, 2020
• • Voluntary changes to origin and/or destination or connecting/stopover point will be permitted without change fee but are subject to applicable fare difference
• • Refund rules of original ticketed fares will apply

For Tickets booked through a travel agent or online travel website:
Please contact the travel agency or online travel site directly for ticket assistance.

For Tickets Booked at HawaiianAirlines.com or our Reservations Department:
All changes must be made by calling our U.S. Reservations Department at 1-800-367-5320, or via the chat function available on the Contact Us section of our website.